Frequently Asked Questions

Get quick answers to our most common questions about services, pricing, and scheduling.

With a team of experienced and reliable cleaning professionals, we aim to provide exceptional services that meet your unique needs. Below you’ll find answers to the questions we hear most often.

About Our Service

Different services require different levels of effort, time, and materials. A basic maintenance clean is less involved than a first-time deep clean or move-in/move-out service. We price each service to reflect the true work involved.

Yes! We are fully insured and bonded. This protects you and your home in the unlikely event of an accident or damage.

All of our cleaners are employees — not subcontractors. This means they are trained, supervised, and held to our high standards of quality.

No, we are an independently owned and operated cleaning service. You work directly with our local team, not a corporate franchise.

Absolutely. All employees undergo thorough background checks and extensive screening before they are ever sent into a client’s home.

Yes, our staff communicates fluently in English so there are no barriers to communication about your cleaning needs or preferences.

Booking & Payment

Yes! We accept all major credit cards, making it convenient to pay for your cleaning services.
No long-term contracts required. You can schedule cleanings as needed, or set up a recurring plan that you can cancel or pause at any time.
Payment is due at the time of service. We accept credit cards, checks, or cash for your convenience.
Tipping is entirely optional but always appreciated by our cleaning staff. If you were happy with the service, a tip is a great way to show your appreciation.
Yes! We have a referral reward program. When you refer a friend or neighbor who becomes a client, you receive a discount on your next cleaning.

Scheduling & Day-of-Clean

We work with you to schedule a day and time that fits your lifestyle. We will give you a time window for your scheduled cleaning and notify you when our team is on the way.

Yes, we do offer Saturday cleaning appointments. Availability may vary, so please contact us to check your preferred time slot.

We love pets! Please let us know if you have animals so we can plan accordingly. For safety, we recommend securing pets in a separate room during the cleaning.

No, you don’t need to be home. Many of our clients provide a key or door code. All our employees are background-checked, insured, and fully trusted.

For the ultimate in sanitation, we use your supplies and equipment unless you you don’t want to provide them.  No maid service cleans the equipment between houses.  This exposes your home to germs and pet dander from the other houses they clean.  Back up equipment and supplies are always on hand for emergencies.

Absolutely. Our employees are thoroughly screened and bonded. Your home and belongings are always treated with the utmost respect and care.

Service Questions

Your satisfaction is our top priority. If you’re not happy with any part of the clean, call us within 24 hours and we’ll come back and re-clean that area — at no charge.
We understand life happens. Please give us at least 24–48 hours’ notice so we can reschedule your cleaning and accommodate other clients.
Just let us know! We’re happy to accommodate special requests and can discuss additional services during your scheduling call.
Please contact us as soon as possible to change your scheduled day. We’ll do our best to accommodate your new preferred time.
Yes! We recommend an annual deep clean (or top-to-bottom deluxe clean) to tackle areas that regular maintenance cleaning doesn’t always reach. It keeps your home in top condition year-round.

Still Have Questions?

We’d love to hear from you. Call us at 832-932-6534 or send us a message.